Company: RyseUp Service GmbH

Location: Mainz, Germany

At RyseUp, we firmly believe that every individual possesses the power to make a positive impact on the world and their own lives. For this reason, we have developed innovative frequency products to assist others in achieving personal well-being, discovering their unlimited potential, and celebrating life to the fullest.

We consider our customers and the experiences they have with us as the heart of our company. As the Head of Customer Support, you are responsible for embodying the core of our company philosophy to our customers and your team – we care about you.

Your Responsibilities:

• Leadership and development of an international team
• Ensuring a modern back-office structure
• Continuous development and optimization of process and system workflows
• Creation and implementation of internal training for 1st and 2nd level support teams
• Design, coordination, and optimization of interfaces with other departments
• Preparation of reports for senior management
• Evaluation and analysis of relevant quality assurance figures

Your Profile:

• Completed education in a commercial field
• Leadership experience in customer service
• Knowledge of complex CRM and inventory management systems
• Advocate for a service and customer-oriented attitude
• Experience in B2B and B2C sales, as well as online retail, is desirable
• Excellent written and spoken English is essential
• Strong business acumen
• Strong analytical skills and quick comprehension
• Independent, quality-conscious, and reliable work ethic
• High level of commitment and flexibility
• Strong organizational skills
• Team and coordination capabilities

We Offer:

• Diverse tasks and exciting projects
• Opportunities for shaping the role
• Open corporate culture
• Performance-based compensation
• Flexible working hours / home office option
• Free choice of work equipment (laptop, phone, etc.)

We look forward to hearing from you. Please send your application materials, including a cover letter, resume, certificates, and references.

Company: RyseUp Service GmbH

Location: Mainz, Germany

At RyseUp, we firmly believe that every individual possesses the power to make a positive impact on the world and their own lives. For this reason, we have developed innovative frequency products to assist others in achieving personal well-being, discovering their unlimited potential, and celebrating life to the fullest.

We consider our customers and the experiences they have with us as the heart of our company. As a Customer Service Advisor, you are one of the most crucial touchpoints for our customers. Therefore, a customer-centric approach and problem-solving skills are of paramount importance.

Your Responsibilities:

• As part of your team, you will be the initial point of contact for our customers
• You will receive and independently handle written customer inquiries
• If necessary, you will also contact customers by phone to resolve their concerns
• Your assistance and guidance will help our customers with their inquiries regarding orders, products, and services
• You will process customer inquiries in our IT systems
• You will find efficient solutions, always acting with a high level of service orientation

Your Profile:

• Experience in customer service or a commercial background
• Excellent written and verbal communication skills in German and English
• Additional language skills are a plus
• Reliability, a customer-oriented mindset, and strong customer focus
• Quick comprehension to continuously learn about products and services
• Prior experience working with CRM and inventory management systems

We Offer:

• Diverse tasks and exciting projects
• Opportunities for shaping the role
• An open corporate culture
• Performance-based compensation
• Flexible working hours / option for remote work
• Freedom to choose your work equipment (laptop, phone, etc.)

We look forward to hearing from you. Please send your application materials, including a cover letter, resume, certificates, and references.